Answered By: Jackie Laick
Last Updated: Dec 06, 2023     Views: 6

When W&J Librarians are not available, 24/7 Chat librarians can assist with your research.

To receive research assistance via 24/7 Chat:

  • Explain your research question, and what you are looking for.
  • Have the Clark Family Library website open on your browser. You will need to log into W&J research databases because the 24/7 Chat Librarians cannot access them directly.
  • If you are asked to screen share, the librarian will send you a link to begin screen share. After Zoom launches, the librarian will permit you to share your screen.
  • Provide your email address so a librarian can provide follow-up assistance if needed.

Note: 24/7 Chat Librarians cannot access your W&J account to help with overdues, returns, renewals, etc., but you can email your questions to

This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and through the Commonwealth of Pennsylvania’s Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries.  The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.